NVIDA Recalls European Plug Heads Sold with Power Adapters Due to Electric Shock Hazard

Recalled Plug Head

Recall date:  August 8, 2017

Recall number:  17-201

Name of product:  European plug heads for NVIDIA SHIELD™ power adapters

Units:  About 6,900 (in addition, about 360 were sold in Canada)

Hazard:  The plug heads can break exposing metal prongs, posing an electric shock hazard.

Description:  This recall involves European plug heads for power adapters included with NVIDIA SHIELD™ World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adapter. The power adapter has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the power adaptor where the European plug head can be attached. There are six different plug heads that come with the World Charger Kit. Only the  European plug head is being recalled.

Incidents/Injuries:  There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.

Remedy:  Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.

Consumer Contact:  NVIDIA toll-free at 800-797-6530 anytime or online at www.nvidia.com and click on USA/Canada Link, then click on the support tab located at the top of the page.

Sold at:  Online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30.

Importer(s):  NVIDIA Corp., of Santa Clara, California

Manufactured in:  China