HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

Recall date:  January 4, 2018

Representative HP computer and battery

Recall number:  18-077

Name of product:  Lithium-ion batteries for HP notebook computers and mobile workstations

Units:  About 50,000 (in addition, 2,600 were sold in Canada)

Hazard:  The lithium-ion batteries can overheat, posing fire and burn hazards

Description:  This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations.  The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

Incidents/Injuries:  HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

Remedy:  Consumers should immediately visit to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Consumer Contact:  HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at or and click “Recalls” for more information.

Sold at:  Best Buy and other stores and authorized dealers nationwide and online at, and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.

Importer(s):  HP Inc., of Palo Alto, California

Manufactured in:  China