Name of product: Ultra-Low NOx water heaters
Recall date: November 8, 2018
Recall number: 19-029
Units: About 616,000
Hazard: The water heater’s gas burner screen develops tears. The burner can then create excess radiant heat, posing a fire hazard if the unit is installed directly on a wood or other combustible floor.
Description: This recall includes 30-, 40-, and 50-gallon natural or propane gas-fired Ultra-Low NOx emission gas water heaters. They are designed to comply with regulations in certain air quality districts in California, and were sold primarily in California. They were sold under the American, A. O. Smith, Kenmore, Reliance, State, U.S. Craftsmaster and Whirlpool brand names and manufactured from April 8, 2011 through August 1, 2016. Only those units with the first four digit serial numbers between 1115 and 1631, where the first four digits represent the year and week of production, are included in the recall. The brand name, model number and serial number can be found on the data plate on the product located next to the gas control valve/thermostat. The brand name is printed near the top of the water heater. Consumers can look up serial numbers to see if it is affected by this recall at www.waterheaterrecall.com.
Incidents/Injuries: A. O. Smith has received six reports of fires occurring from a water heater installed directly on a combustible surface. No injuries have been reported.
Remedy: Consumers should immediately turn off and stop using the recalled heaters and contact A. O. Smith to determine if a free repair is necessary.
Consumer Contact: Consumers should go to www.waterheaterrecall.com, input their model and serial number and complete the form to determine if their water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.
Sold at: Independent contractors, plumbers, plumbing supply vendors, and at various home improvement and hardware stores primarily in California from April 2011 through December 2016 for between $500 and $1,000.
Manufacturer(s): A. O. Smith Corporation of Milwaukee, Wisconsin
Manufactured in: United States and Mexico