Name of product: Vitodens boilers
Recall date: April 25, 2019
Recall number: 19-111
Units: About 2,900 (in addition, about 1,400 were sold in Canada)
Hazard: The boiler heat exchanger back plate can corrode and leak flue gases, allowing the boiler to emit excessive amounts of carbon monoxide, posing a CO poisoning hazard to consumers.
Description: This recall involves the Vitodens 200-W and Vitodens 222-F series boilers used for space or domestic water heating. There are five affected models in a specific serial number range. The Vitodens 200-W is a wall hung unit, housed in a white metal box about 38 inches high and 18 inches wide. The Vitodens 222-F is a floor mounted unit, housed in a white metal box about 68 inches tall and 24 inches wide. The name “Vitodens” is printed on the label on the outside of the boiler box. The product name and model number can be found on the left side of the boiler cover. The serial number can be found on the underside of the wall mounted boiler and on the center section on the floor mount model. See full recall for additional information.
Incidents/Injuries: None reported
Remedy: Consumers with recalled boilers should immediately contact the installer or distributor from whom they purchased the boiler or Viessmann to schedule a free in-home safety inspection and repair. Consumers who continue the use of the boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Consumer Contact: Viessmann at 800-288-0667 from 8:30 a.m. to 5 p.m. ET Monday through Friday, by email firstname.lastname@example.org or online at www.viessmann.com and click on “Important Notice” located in the middle of the homepage for more information.
Sold at: Viessmann Authorized Dealers from September 2014 through October 2018 for between $2,700 and $4,200.
Importer(s): Viessmann Manufacturing Company (U.S.) Inc., of Warwick, R.I.
Distributor(s): Viessmann Manufacturing Company (U.S.) Inc., of Warwick, R.I.
Manufacturer(s): Viessmann Werke GmbH & Co KG, of Germany